CUSTOMER RELATIONS: CANAL+ INCREASES ITS JOB OFFER WITH THE OPENING OF ITS 2ND CALL CENTER IN COTE D’IVOIRE IN PARTNERSHIP WITH PCCI
By launching a new call center, the second in Abidjan, Canal + Cote d’Ivoire intends to be even closer to its subscribers, to meet their needs.
Put into orbit with PCCI, a customer relations specialist originated in Senegal and very influential in this industry in Cote d’Ivoire, this contact center will create more proximity to customers. With calls being handled in eight languages including French, Malinké, Baoulé, Agni, Bête, Gouro, Attié and Tagbana, it is above all a great job opportunity for young people speaking various languages.
An “exciting pool of jobs for young graduates”, said the Director General of the encrypted channel, Aziz Diallo. “We are expecting dazzling performances from this contact center setup in Abidjan and which covers the entire territory,” he added during the official presentation, on Wednesday July 6, 2022, in Zone 3 in Treichville, Abidjan.
Because in this contact center which “promotes the creation of jobs” works “35 advisers with two managers and a quality auditor, a trainer” specified the Canal+ Cote d’Ivoire contact center operations manager, Ms. Makoura Doumbia Bah. And to add: “Three activities, inbound calls, outbound calls and digital, are carried out within the contact center where a point of honor is made on customer satisfaction and employee well-being.
PCCI contact center is a warm space and fitted out in accordance with the standards required to fulfill this representative mission between subscribers, prospects and the Canal + brand and EASY TV”.
