Banks, fintech and insurance are facing the same challenges of recent disruption in customers usage, multi-channel customer journeys, expectations of immediacy in the handling and processing of requests. Customers are increasingly demanding in terms of personalization and at the same time they are better informed about the competition which makes for players in this industry more and more difficult to acquire, serve and satisfy customers.
Banks, insurance companies and fintech have an obligation to simplify and streamline customer journeys, in particular. Outsourcing certain tasks (front and back office) suddenly becomes one of the most effective solutions for providing superior customer service while reducing costs.
With more than 20 years of experience in supporting large companies operating in the banking industry, PCCI helps you make your customer service a competitive advantage over the competition by offering an omnichannel customer experience while improving your efficiency.
Our solutions are designed to help banks, fintechs and insurance companies grow their business through our following services:
- Customer service & complaints management
- Meetings and appointments with account managers
- Customer acquisition and lead generation
- Payment reminders and collections
- Loyalty Programs and Customer Retention
- Fraud Prevention
- Back office (supervision of electronic payment transactions in real time, assistance to cardholders in difficulty, supervision of electronic payment equipment, etc.)
- Survey and KYC