Customer Experience can make or break your brand especially in e-commerce. Whether customers choose to contact you via email, chat, phone call or social media, they always want a consistent experience with the same level of satisfaction.
Having a clear strategy for interacting with customers online automatically gives your business a competitive advantage.
It is essential to center your customer service strategy on certain principles such as:
- The diversification of contact channels
- Contact tracking throughout different channels
- Monitoring of your reputation on social networks
- Implementation of rapid contact solutions such as Click-to-Chat
- Provide quick first response times
PCCI is a one-stop-shop for e-commerce players looking for BPO and contact center solutions. At the same time, we help you reduce costs, expand the customer base and drive revenue growth.
Our solution covers the following needs:
- Order Taking
- Product Information
- Management of Returned Goods
- Order Tracking
- Fraud Prevention
- After-Sales Service Management
- Customer Satisfaction Surveys
- Data Analysis