The media and entertainment market is a highly competitive and rapidly changing industry. Companies are increasingly competing on content and pricing models to attract customers. Maximizing customer satisfaction and brand loyalty is a key success factor in the same way as the ability to control the costs of acquiring new customers. With 12-year experience in the media and entertainment sector, acquired through support for leading companies, PCCI is your ideal partner to deliver the best customer experience.
PCCI provides tailor-made solutions that adapt perfectly to your needs, helping you to achieve your strategic objectives, namely:
- The optimization of your customer experience thanks to our omnichannel platform and agents equipped to support your customers
- Retaining your best customers through a proactive customer engagement strategy (renewal campaign, acquisition of new subscriptions, etc.)
As a leading BPO operator, PCCI provides a wide range of customer operations outsourcing services including technical assistance, social media management, ticketing, sales campaigns and data management.