The digital revolution has considerably disrupted all industries, including the retail sector, where buying and selling behaviors and habits have completely changed. Customers are well-informed about market trends and have a wide choice when buying. Today, in just a few clicks, they can shop online and get delivered at home.
Standing out from the competition in this retail sector largely depends on the ability to instantly offer the best customer experience regardless of the contact channel. Indeed, for a retailer, customer service is the best way to keep your customer, increase the conversion rate and the average spent and develop your brand image.
PCCI group has developed solid experience in the retail sector and offers a wide range of turnkey services with global support provided by experts in omnichannel customer service that will allow you to optimize your customer service and improve your business performance.
Our solution offering includes:
- Order taking
- Customer service – information, commercial assistance, order management, return management
- crisis management
- Technical assistance
- Loyalty programs
- Overflow management (peaks, seasonal sales)
- Survey and KYC
- Loyalty campaigns