Our clients

Our solutions

  • Omni-channel solution

    Access to our cutting edge Omni channel platform

  • Digital channel management

    The next generation of digital customer experience

  • Back office

    Our solution to deliver on your brand promise

  • PCCI Custom Services

    Our experience serving your success

  • News


    Worldwide contact centres leaders in Customer Experience

    If costs savings were for many years the main reason why companies choose to outsource, companiesnowadays are primarily looking for expertise and high service quality in the customer experience management chain: recruitment, training, computer skills, organizational planning, management of digital channels...

  • News


    How has the customer service representative’s job evolved ?

    Over 30 years, customer relations management has grown from simple telephone calls handling to the management of customer interactions across multiple channels (phone, email, chat, video call, social media…).

  • News


    PCCI Group expansion through its subsidiaries in Africa & Middle East

    Leader in Customer Experience & operations outsourcing, PCCI Group continues its growth strategy with the opening of five new contact centers in Africa, after winning a 5-year outsourcing contract with MTN Group.

With offices and contact centres across the world, PCCI is a great place to start, build, and expand your career
Our group’s dynamism and ongoing expansion allow us to offer a wide range of job opportunities. If you share our values, PCCI is the best place for you.