With PCCI customer management solutions, you can provide an excellent and seamless customer experience across multiple channels while reducing your operational costs and increasing your customer satisfaction. We deliver an excellent customer experience at every contact point.
With its multinational presence, PCCI has emerged as a powerful, cohesive global network with numerous contact centers which deliver outstanding customer experiences in meaningful ways. Working with PCCI, you will get the local touch and the expertise of global strength so that your customers have an exceptional experience.
If costs savings were for many years the main reason why companies choose to outsource, companiesnowadays are primarily looking for expertise and high service quality in the customer experience management chain: recruitment, training, computer skills, organizational planning, management of digital channels...
Over 30 years, customer relations management has grown from simple telephone calls handling to the management of customer interactions across multiple channels (phone, email, chat, video call, social media…).
Leader in Customer Experience & operations outsourcing, PCCI Group continues its growth strategy with the opening of five new contact centers in Africa, after winning a 5-year outsourcing contract with MTN Group.