Worldwide contact centres leaders in Customer Experience

If costs savings were for many years the main reason why companies choose to outsource, companiesnowadays are primarily looking for expertise and high service quality in the customer experience management chain: recruitment, training, computer skills, organizational planning, management of digital channels...

With the digital revolution, contact centres now provide multi-channel relationship management in order to meet their partners challenges especially as customers are increasingly demanding in terms of reactivity in their requests solving. Onsocial networks, contact centers must develop their capabilities of managing quickly and effectively messages on a one to one and/or on a one to many basis.

Another type of expertise increasingly sought-after is the outsourcers’ ability to support international groups across their global footprint. This is what bestshoring is about: proposing the best location to a customer and this is what PCCI does by supporting its customers in several countries while leaving to them the choice of operations location according to their requirements.

All these essential Customer Experience management skills have become a continuation of business activities. BPOs therefore are high value indispensable partners.

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  • News

    News

    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project