Telecommunications

Delivering a branded and consistent Customer Experience across all channels

PCCI has a proven expertise to help you build consistent, relevant customer experiences for your clients at any time, regardless of the channel they use.
Today’s telecommunications environment is highly competitive, characterized by the increase in competitive offers, the declining trend of the ARPU and constraining regulation. Delivering the best customer experience becomes a key factor of success that secures revenue!

Our value proposition for Telecom operators

Through its experience in working with leading telecommunications companies and its expertise in customer service and sales, PCCI is your Business Process Outsourcing (BPO) partner who can help you face today’s challenges:

  • How to retain my increasingly demanding customers?
  • How to develop the ARPU of each customer through up-selling and cross-selling?
  • How to make each customer contact a rich and rewarding experience?

We have significant experience in providing a wide range of solutions customizable according to your business needs. We provide Omni-channel customer service including voice, chat, e-mail, web and social media, providing an excellent, seamless customer experience across all channels. Additionally, we provide Revenue Generation, Technical Support, Retention and Back Office services.

Our solutions

  • Omni-channel solution
    Omni-channel solution

    Access to our cutting edge Omni channel platform

  • Digital channel management
    Digital channel management

    The next generation of digital customer experience

  • Back office
    Back office

    Our solution to deliver on your brand promise

Our clients

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  • News

    News

    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project