Technology

PCCI provides tailored and multi-channel customer service solutions that are helping technology providers to deliver great service experiences that serve to differentiate their businesses in the competitive and highly complex market of technology. Indeed, customers are well informed and very technophile as they are always looking for the latest and greatest technology. Technology companies are well advised to deliver world-class services across the value chain that will increase customer satisfaction and strengthen their brand loyalty.

We provide multi-channel solutions that will improve your customer experience and help you drive more revenue and pressure to reduce costs and improve profitability. Our agents are experts in both sales and technical support. More specifically, our global customer management services include pre-sales inquiries & sales, up-selling & cross selling, order management, customer care, technical support, order to cash, warranty support, back office processes.

Our clients

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  • News

    News

    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project