Technical support / Help Desk

PCCI provides tailored Technical Assistance services to optimize your customer service, improve the end users experience and thus develop their satisfaction.

Dealing with the technical assistance on behalf of major companies, PCCI offers its proven expertise based on a high capacity to resolve in very responsive and efficient ways technical problems on hardware and peripherals.

PCCI addresses your needs by capitalizing on its technical support agents’ skills and extensive technical resources (detailed knowledge databases, tools and demo equipment) that enable them to resolve your customers’ issues at the first contact, whatever their degree of complexity.

We provide a broad range of technical product support solutions including:

  • Information, counsel and guidance
  • Assistance for the easy pick up of equipment
  • Outages diagnostic (mobile devices problems, Internet service outages, Computer hardware issues…)
  • Tele-troubleshooting / Tele-configuration
  • Management of technicians’ schedules / Trouble ticket management
  • Follow-up of Back office handling
  • Trigger of onsite repair

Our clients

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  • News

    News

    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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