Survey

PCCI helps you better understand your customers and customize their experience throughout their life cycle. PCCI offers comprehensive consumer market research and other surveys services that help you refine your customers’ database, better understand consumer buying habits and expectations, and develop new product and service lines. Our staff is highly skilled in all phases of survey ranging from study design to the programming and administration.

Our area of intervention

We carry out any type of marketing survey.

  • Marketing
    • Market research
    • Positioning research
    • Consumption behaviour research
  • Quality
    • Satisfaction survey
    • Quality barometers
    • Mystery calls
  • Communication
    • Reputation survey
    • Efficiency measures of sponsors
  • Opinion surveys

Our clients

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  • News

    News

    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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