Government Services Process Outsourcing

Providing solutions to Improve citizens’ experience and satisfaction with government services

With population increase and shrinking budgets, with ever changing demographical demands, it is challenging for any government to live up to the expectations of their citizens.
Backed by more than 15 years of customer services excellence and customer management experience coupled with seamless business change expertise, PCCI offers wide range of services to Government corporations and ministries, delivering and fulfilling expectations of today’s customers and citizens.

Over many years, PCCI has delivered intelligent contact center solutions to government agencies that support them in their day-to-day tasks of information, awareness, guidance and counseling and that bring greater value to citizens and government agencies.

Our Services Include:

  • Visa Application Centre
  • Call Centre services
  • Data entry services
  • Document management and digitization services
  • Citizen enrolment and data collection
  • Public Surveys
  • Alien registrations
  • Social media campaigns and digital media
  • Information dissemination
  • Reception services through Face to face contact centers

The key advantages of our user-centered solutions include:

  • High service level standards
  • Easy access to services, made possible by the integration of the digital channels such as live chat and social media networks
  • Relevant information through a strong knowledge base

Our services are performed with the latest IT capabilities and industry best practices with transparent reporting and SLA management processes allowing us to comply with industry privacy and safety laws globally.

Our solutions

  • Omni-channel solution
    Omni-channel solution

    Access to our cutting edge Omni channel platform

  • Digital channel management
    Digital channel management

    The next generation of digital customer experience

  • Back office
    Back office

    Our solution to deliver on your brand promise

Our clients

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  • News

    News

    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project