Operational support

PCCI provides a various range of non-voice services that improve your customer relationship management by releasing you from time-wasting processes that damage the quality of your customer experience.

Our services cover the following areas:

  • Sales management
    • Order forms management
    • Contracts / subscription forms handling
    • Invoices & notes handling
    • Credit & debit card processing
  • Data management
    • Data collection from online and offline channels
    • Data entry
    • Centralization of data in a secure, uniform and integrated database solution
  • Transcription services

The key advantages for your business

  • Reduce your operational costs
  • Reduce your delays for updating your data
  • Optimize your operational processes

Our clients

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  • News

    News

    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project