Media & Entertainment

Providing excellent end-to-end customer service for media companies

The industry of media & entertainment is a fast-moving and highly competitive where companies are increasingly competing with each other to catch customers’ attention.

Maximizing customer satisfaction and brand loyalty is a key factor for success as well as driving low cost-per-subscriber rates. As a customer service outsourcing provider with substantial experience meeting the specialized requirements of media and entertainment companies, PCCI is in a great position to act as your BPO partner to enhance your customer experiences.

PCCI delivers personalized solutions that can adapt perfectly to match your needs and help you reach your strategic goals such as:

  • Optimizing your customer experience through our multi-channel platform delivering a seamless, personal and profitable experience
  • Retaining your best customers with a proactive customer experience strategy and first-class service.

As a leading global BPO company for the media services and entertainment industry we provide a broad range of customer service outsourcing services including technical support, social media support, ticketing, sales and data management.

Our solutions

  • Omni-channel solution
    Omni-channel solution

    Access to our cutting edge Omni channel platform

  • Digital channel management
    Digital channel management

    The next generation of digital customer experience

  • Back office
    Back office

    Our solution to deliver on your brand promise

Our clients

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  • News

    News

    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project