Energy & Utilities

Delivering excellent customer service for energy and utility companies

The liberalization of the utilities industry in mature markets and those of emerging countries is reflected increasingly by:

  • The freedom of establishment for suppliers
  • The freedom of choice of supplier for consumers
  • The freedom of suppliers to set prices

The competition between traditional suppliers and new entrants leads to a tough battle to preserve or conquer market shares with a large range of offers available to consumers. In this changing environment, companies must demonstrate responsiveness and greater conviction in their relationships with their clients: Information and reassurance, availability and effectiveness of customer service, crisis management and the development of value to the customer.

Through its proven experience in working with Europe’s largest energy providers, PCCI is ready to address to current challenges and assist you in strengthening your market shares: additional revenue generation, improvement of the customer quality experience. We do this through our global services that covers the entire lifecycle:

  • Lead generation
  • Customer acquisition & new product introduction support
  • Customer service : billing & service inquiries, technical support
  • Customer retention

Focused on providing customer service excellence, PCCI can help you design and provide a higher standard of customer service that enables you to grow your customer base or retain your current customers according to your market position.

Our solutions

  • Omni-channel solution
    Omni-channel solution

    Access to our cutting edge Omni channel platform

  • Digital channel management
    Digital channel management

    The next generation of digital customer experience

  • Back office
    Back office

    Our solution to deliver on your brand promise

Our clients

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  • News

    News

    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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infos@pcci.fr
@PCCI Legal Notice Credits: AK-Project