Directory assistance service

PCCI provides directory assistance service and offers world class products with a full spectrum of solutions to meet partners and final users’ needs. Whether we operate in partnership with telecom companies or we deliver a turnkey solution, we grant the best value and the highest quality service.

Our directory assistance service is adapted to local context and is customized to give easy access to national and international listings with highly trained and courteous operators.

Key features

  • Access to the right information
    For any contact request, we provide first and last name, street name and full address and telephone number information, corporate purpose, list of products and services (for Business and government services).
  • Direct calling
    According to the user’s need, we can put him straight through to the number he wants
  • Information delivery by SMS
  • Periodic updates of the database

Key benefits

Hit the highest quality service

If you are currently providing directory assistance service and require the best market practices, PCCI is your right partner. With 10 years’ experience in supporting European and African telecom companies in providing directory assistance service, PCCI is expert in setting a high standard service. How we make directory searches fast and easy will delight your customers.

Increase your customers’ satisfaction

By making directory searches fast, easy and accurate for your customers and making them save time, our highly trained and courteous agents will help you increase your overall customer satisfaction.

Competitive Pricing

Our clients

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    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project