Customer care

PCCI is dedicated to helping you deliver outstanding customer experiences to your customers at every single contact. Our customer care solutions are designed to support your customers - B2B, B2C and distributors - throughout their journey and across channels: voice, live chat, email and social media.
One of our main strengths is the quality of our agents who are service-focused and experts in managing our partners’ customer relationships across all facets of their businesses.

Our expertise covers the entire range of services from customer acquisition to retention and helps you improve your customer satisfaction.
We provide:

  • Sales lead generation (information on products & services, order management, subscriptions, new product & service sales, up-selling & cross-selling…)
  • Technical assistance
  • Loyalty programs (welcome calls, satisfaction checkups, contract anniversary, proactive customer service…)
  • Customer satisfaction through after sales service, problem solving, complain handling, account management, information…
  • Collection
  • And more…

Our proven know-how is your advantage!

  • BPO Service Provider to world leading telecom companies
  • Often ranked #1 by our partners among their external call centers
  • Multi-channel processes combined with multilingual knowledge

Our clients

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  • News


    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News


    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News


    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project