Customer acquisition/Telesales

Your ability to acquire new customers is one of the key success factors for the sustainability of your business.

When setting up a successful acquisition strategy, it is important to send the right offer to the right target at the right time and through the right channel. This comes from the real know-how and expertise that PCCI has developed over years.

PCCI historically developed around sales activities by supporting the development strategy of many leading companies from various industries. Through our multichannel platform, we can now also support our partners in acquiring new customers cost-efficiently and by building strong customer relationships, turning them into loyal customers.

We perform at all stages of your customer acquisition process:

  • Project detection
    • This stage is very important when you are seeking to test and measure the market’s interest about a new product/service
  • Qualification
  • Lead generation
  • Appointment scheduling
    • Optimization of process of Field sales agents
  • Order taking
  • B2B Telesales
    • Outbound contacts to place a product/service
  • B2C Telesales
    • Outbound contacts to place a product/service
  • Database creation and update

Even if we mostly handle your customer acquisition process through outbound contacts, our highly skilled agents in customer care or technical services environment are experts in capitalizing on opportunities to up-sell or cross-sell your products and services.

Our clients

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  • News

    News

    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project