Business Services

Solution design support

More than a BPO partner, PCCI helps you to identify opportunities to improve your business through its insight service.

PCCI has incorporated a proactive business intelligence service into its organization which is dedicated to think about your customer’s challenges and propose innovative solutions.

Our solution design approach involves two essential strategies:

  • Recommending & designing additional features to incorporate into existing offers
  • Designing & developing innovative solutions

From concept design to integration, our solution design team will assure you a high quality level of product that will help you retain your valuable customers and generate new incomes.

Field sales force

You are facing issues in launching new products and services? You want to reach your targets with your products and services without hiring field sales representatives? You want hit high commercial performances?
PCCI is your right partner that can help you boost your commercial development through a global outsourcing solution of your field sales force. PCCI organizes the efficiency of its services by deploying an appropriate field sales force on adequate distribution channels (hypermarkets, supermarkets, specialized shops, etc.). Whatever the level of complexity of your products and services, our skilled and well-trained Field Sales force will help your reach your sales objectives.

Our approach is based on a deep knowledge of your environment, a strict recruitment, a successful training program and a commitment to performance.

IT services & software engineering Lab

Since 2007, PCCI has launched an IT consulting and application development business unit that helps our customers solve their business challenges through technology.

We provide IT solutions and applications on demand. From architecture design and custom application development to project delivery, our talented and reliable IT engineers can deliver solutions that help you address your most challenging issues.

Customized Training services

As a leading company in customer relationship management, PCCI has gained several years of valuable experience in customer service management. This valuable experience is provided to your company through our outstanding training program which help your teams to improve their skills in welcoming and handling calls. Our training modules are tailored to meet your individual needs.

Our clients

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  • News


    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News


    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News


    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project