Big data & analytics

Big data has become an important issue for companies. Indeed, big data gives companies critical information that enables them to have an edge over the competition.

PCCI’s “Big data & analytics” solution helps companies better understand their business and therefore, to do better than the competition.

Our experts in big data & analytics are specialist in conducting research and big data analysis across channels, providing customer insight and recommending action plans to improve your core activity beyond the customer experience.

Your benefits

  • Better understand your customers
  • Optimize your customer experience by using delivered information to plan and execute more relevant, targeted, personalized customer com¬munications across all channels
  • Incorporate your customer insight into your products/services design
  • Improve your organizational chain of command

Our clients

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  • News

    News

    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News

    News

    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News

    News

    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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