Our solutions

PCCI is focused on delivering outstanding customer experiences and helps organizations to drive growth and reduce costs while increasing customer satisfaction. With its deep expertise and industry knowledge, PCCI works with clients across different business sectors: Financial Services, Health, Manufacturing, Media, Utilities and the Public sector

Our range of solutions includes Omni-canal contact center solutions, digital channel management and back office delivered through our extensive network of contact centre

We engage with your customers across multiple channels, including phone, e-mail, and chat and in social media communities.

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    • News

      News

      PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

      Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

    • News

      News

      PCCI Group wins Millicom’s Contact Centers deal in Africa

      PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

    • News

      News

      Enhance Customer Service Experience Using Self-service

      "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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